1. Who we are
SANTUR (“we”, “us” or “our”) coordinates cleaning and related services for homes and businesses. This notice explains how we process personal data in connection with enquiries, quotations, bookings and services.
2. Information we may collect
We may collect your name, phone number, address or service location, preferred appointment details, service requirements, photos or videos of items and property areas, access instructions, communications, transaction information where applicable, feedback and limited technical information generated when you use our website.
3. How we collect information
Information may be provided directly by you through WhatsApp, phone, social media, forms, in-person discussions or service visits. It may also be generated through booking, payment, website-hosting or customer-support systems used to provide the service.
4. Why we use your information
We use personal data to respond to enquiries; assess photos and job requirements; prepare quotations; arrange teams, partners and appointments; provide and improve services; process payments; manage quality or safety concerns; keep business records; communicate service updates; and comply with legal obligations.
5. Sharing with service partners
Where a service is fulfilled by a reliable partner, we may share the information reasonably required to assess, schedule and complete the job, such as your name, contact number, location, service details and relevant photos. Partners are expected to use that information only for the assigned service and to protect it appropriately.
6. Other disclosures
We may disclose information to technology, hosting, payment, communication or professional-service providers acting for us; to authorities where required or permitted by law; or in connection with a legitimate business transfer. We do not sell personal data.
7. Storage and protection
We apply reasonable administrative and technical measures to protect personal data from loss, misuse, unauthorised access or disclosure. Information is retained only for as long as reasonably needed for the stated purposes, customer support, business records or legal requirements, after which it is deleted or securely disposed of where practical.
8. Website data and cookies
This website does not currently use a SANTUR advertising or customer-tracking system. The website and linked services may still process essential technical logs, device information or cookies needed for security, delivery and basic operation under their own policies.
9. Your choices and rights
Subject to applicable law, you may ask whether we hold your personal data, request access or correction, withdraw consent where processing relies on consent, object to direct marketing, or ask us to stop certain processing. Some information may need to be retained where required for legal, safety or transaction records.
10. Marketing
We will send promotional messages only where permitted. You may ask us to stop marketing messages at any time. Service confirmations, appointment updates and responses to your enquiry are not marketing messages.
11. Updates to this notice
We may update this notice when our services, systems or legal obligations change. The latest version will be published on this page with its effective date.
12. Contact
For privacy questions or requests, contact SANTUR through WhatsApp at +60 18-285 6756. We may need to verify your identity before completing certain requests.